Below you will find an excerpted text version of the reviews #1-24 completed for the COPAR research.


OK- AIM Residential Services Handbook

Who is using this tool and for what purposes?

The tool is administered as part of a consumer/citizen monitoring process performed by local ARC's in Oklahoma under contract with the Oklahoma Department of Health Services/Developmental Disabilities Services Division. FIndings from the assessment are shared with providers to facilitate service enhancement as well as consumers to assist in provider selection.

Remarks, if any:

In general, has this tool served it's purpose? What have been some of the results of using this tool?

This initiative was started in January, 1991. It has proved useful to date, however, it's a new protocol subject to continuing refinement.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Yes. The tool is designed to assess programs used by people with developmental disabilities. The tool requires that reviewers talk to individuals who live in the home. It suggests using alternative forms of communication when necessary and observation when necessary.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

Information is provided by the person with the disability and the service provider.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is applied by trained volunteers affiliated with TARC (the local ARC). Volunteers completed a six hour course of training. The instrument is completed following a site visit of approximately one and a half to two hours duration.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Each item is rated on a Leikert type scale of 1-5 or 1-3. This information is substantiated by narrative comments in response to any rating other than 3 (acceptable).

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No formal studies have been conducted to date.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Copies are available from the person listed below.

Is the tool copyrighted?

The tool has not been copyrighted.

Contact:

Developmental Disabilities Services Division

Address:

2401 N. Lincoln

City, State, Zip:

Oklahoma City, Oklahoma 73125

Phone Number:

405-521-2989

 


Consumer Service Evaluation

Who is using this tool and for what purposes?

Copies of the instrument are made available to all persons receiving services through the Oklahoma Department of Health Services/Developmental Disabilities Services Division on an annual basis. Consumers are encouraged although not required to complete and return the instrument.

Remarks, if any:

In general, has this tool served it's purpose?

Yes. The Division has been provided with both quantitative and qualitative information regarding consumer satisfaction.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The tool was designed for use with individuals with developmental disabilities and their families. The wording of the tool appears to require a high level of reading ability, e.g., identified, accurate, residential.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The instrument is provided to all consumers at the time of their individual program planning meeting. The instrument will be completed by the individual served: a family member or friend assisting the individual served, family member of friend assisting the individual served.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is completed by the consumer.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Results from the instrument are analyzed on the Likert scale as well as the narrative responses.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Copies are available from the person listed below.

Is the tool copyrighted?

The tool has not been copyrighted.

Contact:

Developmental Disabilities Services Division

Address:

2401 N. Lincoln

City, State, Zip:

Oklahoma City, Oklahoma 73125

Phone Number:

405-521-2989

 


Developmental Disabilities Quality Assurance Questionnaire

Who is using this tool and for what purposes?

The tool is being administered by undergraduate students of Oklahoma State University operating under contract with the Oklahoma Department of Health Services/ Developmental Disabilities Services Division that all individuals receiving receiving residential or in-home support services funded through the Division.

Remarks, if any:

In general, has this tool served it's purpose?

The tool has proved useful as we are still awaiting significant findings anticipated to emerge as a result of the long term administration of the instrument. (This instrument has been used for 2 1/2 years).

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The tool was designed for use with individuals with developmental disabilities. Protocol requires that the satisfaction scale be completed as a result of direct consumer response. As a result, communication can limit completion of this portion of the tool.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The instrument is administered in persons on-site by either the individual, family or service provider serving as respondent based upon the circumstances.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is supplied by students of OSU who have participated in an eight hour course of training specific to the instrument. At this point, completion of the instrument takes about an hour and a half.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The tool consists of a collage of individual skills which match interpreted individuality. The instrument is designed to facilitate individual or congregate analysis over time.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Validity and reliability studies have been conducted for each of the sub-scales appearing in this instrument (residential history, adaptive equipment needs, adaptive skills, medical needs, service planning, home living arrangement & social interactions.) Names of the authors are presented within the text of the document which can be obtraned from the individual listed below.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Copies are available from the person listed below.

Is the tool copyrighted?

Specific subscales within the instrument are copyrighted, however, Oklahoma has secured permission from the authors to release these items.

Contact:

Developmental Disabilities Services Division

Address:

2401 N. Lincoln

City, State, Zip:

Oklahoma City, Oklahoma 73125

Phone Number:

405-521-2989

 


Quality of Life Project - Resident Interview

Who is using this tool and for what purposes?

Advocacy Resource Center and North Metro Community Services (in Adams County, Colorado) use the tool to assess quality of life for persons who are receiving services from North Metro (a private, non-profit agency serving persons with developmental disabilities).

Remarks, if any:

This is the one of three components of the Quality of Life Project (used in conjunction with the Environmental Checklist and Staff Interview).

In general, has this tool served it's purpose?

Results are not indicated. Purpose is to provide an opportunity for consumers to express their satisfaction with services and to monitor potential areas of concern and denial of rights.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It has only been applied to persons with developmental disabilities and is geared towards persons who can answer the questions. Interviewers are trained to make assessments of persons who are not able to communicate answers.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The tool is applied in person. The interviewer goes to the person's place of residence. The family is contacted in situations where the person cannot respond to the interview.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The team is used by an interview team consisting of a representative from ARC, North Metro, or an ASA from Adams County. Volunteers, including parents, family members and consumers will be used in the future. All participants are trained prior to using the tool. Several questions require judgment by the interviewer, the rest are direct questions of the individual.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

A summary of a visit was included. Summaries include an overview of the visit, recommendations and as well as areas for follow-up.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Respondent reports only that persons who developed the tool are meeting to evaluate and refine the process.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

At present, only the summaries of visits are available.

Is the tool copyrighted?

No, the tool is not copyrighted and could be used in an ongoing study.

Contact:

Advocacy Resource Center in Adams County

Address:

7475 Dakin Street, #635

City, State, Zip:

Denver, Colorado 80221

Phone Number:

303-428-0310

 


Quality of Life Project - Staff Interview

Who is using this tool and for what purposes?

Advocacy Resource Center and North Metro Community Services (in Adams County, Colorado) use the tool cooperatively to assess the quality of life for persons who are receiving services from North Metro (a private, non-profit agency serving persons with developmental disabilities).

Remarks, if any:

This is the third of the three components of the Quality of Life Project (used in conjunction with the Resident Interview and Environmental Checklist).

In general, has this tool served it's purpose?

Results are not indicated. Purpose is to provide an opportunity for staff to give input about the quality of life of residents. The goal is to use the information to determine areas of additional training and to receive suggestions about service from persons most directly involved.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

No. It's only used with staff.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The tool is applied in person with the direct care staff.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The team is used by an interview team consisting of a representative from ARC, North Metro, or an ASA from Adams County. Volunteers, including parents, family members and consumers will be used in the future. All participants are trained prior to using the tool. Questions are a mix between satisfaction with the work environment and support from the agency as well as questions about perceptions of quality of life which are similar to the Resident Interview.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

A summary of a visit was included. Summaries include an overview of the visit, recommendations and as well as areas for follow-up.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Respondent reports only that persons who developed the tool are meeting to evaluate and refine the process.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

At present, only the summaries of visits are available.

Is the tool copyrighted?

No, the tool is not copyrighted and could be used in an ongoing study.

Contact:

Advocacy Resource Center in Adams County

Address:

7475 Dakin Street, #635

City, State, Zip:

Denver, Colorado 80221

Phone Number:

303-428-0310

 


Quality of Life Project - Environmental Checklist

Who is using this tool and for what purposes?

Advocacy Resource Center and North Metro Community Services (in Adams County, Colorado) use the tool cooperatively to assess the quality of life for persons who are receiving services from North Metro (a private, non-profit agency serving persons with developmental disabilties).

Remarks, if any:

This is the third of the three components of the Quality of Life Project (used in conjunction with the Resident and Staff Interview).

In general, has this tool served it's purpose?

Results are not indicated. The purpose of the tool is to assure that persons receiving services are living in safe and healthy environments.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The tool is applied at the residence of a person with a developmental disability.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

Interviewers gather information during a site visit.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The team is used by an interview team consisting of a representative from ARC, North Metro, or an ASA from Adams County. Volunteers, including parents, family members and consumers will be used in the future. All participants are trained prior to using the tool. Questions are focused on quality of life.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

A summary of a visit was included.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Respondent reports only that persons who developed the tool are meeting to evaluate and refine the process.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

At present, only the summaries of visits are available.

Is the tool copyrighted?

No, the tool is not copyrighted and could be used in an ongoing study.

Contact:

Advocacy Resource Center in Adams County

Address:

7475 Dakin Street, #635

City, State, Zip:

Denver, Colorado 80221

Phone Number:

303-428-0310

 


Quality Assurance Survey

Who is using this tool and for what purposes?

The Community Living Alternatives agency (a private, non-profit agency serving persons with developmental disabilities in Colorado) use this tool for the purpose of determining standards and values compliance of services for their consumers.

Remarks, if any:

In general, has this tool served it's purpose?

Yes. Program managers have used the results to prioritize goals, objectives and related tasks. Corrections and improvements have been made in health, safety, service and quality of life matters.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Yes. The only limitation relates to the consumer's ability to communicate their responses in the interview portion of the survey.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The tool is applied in person. Information is provided through documentation, observation, direct service provider and consumer interviews. There are living and working components of the survey that provide direct questions to consumers (e.g., What are your dreams and goals? How do you like living where you are living?

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is applied by the Quality Assurance Coordinator at the agency. A knowledge of developmental disabilities, regulations, policies, procedures and the ability to communicate effectively are important factors in the interview.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The QA Coordinator notes availability of required documentation and responses to interviews. Additional comments are added as appropriate. The tool has no scale or interpretive guidelines.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Yes. The reports contain confidential material. A compilation of results may be available next fiscal year.

Is the tool copyrighted?

No, the tool is not copyrighted and could be used in an ongoing study.

Contact:

Community Living Alternatives, Inc.

Address:

2460 W. 26th Ave.

City, State, Zip:

Denver, CO 80211

Phone Number:

303-680-6706

 


ANDI for Consumers

Who is using this tool and for what purposes?

This tool was developed in 1982 in order to support consumers who wanted to participate on evaluation teams in the state of California. At that time, the state was using A Normalization and Development Instrument (ANDI) to evaluate residential and day services. The Consumer ANDI was written in understandable language and included a way for individuals to complete the process on their own.

Remarks, if any:

This tool was co-written by one of the project reviewers.

In general, has this tool served it's purpose?

Yes. Persons with developmental disabilities have been members and leaders of teams evaluating living and training services. in our experience, teams which have included consumers have been greeted with more credibility by service providers than teams of professionals.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

A number of the questions require direct interview with consumers. There are limitations based on ability to communicate, however, team members are required to make observations of people which do not require communication (e.g., Do people get to choose things to do?). The tool was developed to look primarily at services for adults.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

A team goes to the program and interviews persons served, staff, family members and others as well as looking at records and the program site. Team members are also encouraged to make telephone interviews as needed.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

While training is typically provided, the guide was written to provider direction for those who cannot get to training. It was developed to take a full day, however, it could be completed in sections over time.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

A consensus rating from the team is summarized in a report along with strengths, needs and recommendations. The tool has not been standardized and there are no interpretive guidelines.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Validity and reliability studies may have been conducted by the California State Department of Developmental Disabilities in the late 70's, but are not currently available.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

I have included an very old summary of data on 50 small residences as well as a recently completed summary report from an adult day training service.

Is the tool copyrighted?

It is copyrighted and it can be used in an ongoing study.

Contact:

Allen, Shea & Associates

Address:

1780 Third Street

City, State, Zip:

Napa, CA 94559

Phone Number:

707-258-1326

 


Consumer Job Satisfaction Scale

Who is using this tool and for what purposes?

Developed by the National Association of Rehabilitation Facilities (NARF), this tool was developed for use by supported employment agency personnel who wish to know more about a person's satisfaction with their job. This information can then used to help in the identification of personal goals as well as internal evaluation and planning for the agency.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

Not known at this time. The tool was developed in 1990 and provided to members of NARF. Members were encouraged to use the tool and to send back ideas for revisions.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The tool has been developed primarily for use with persons with developmental disabilities. The tool is written in a very conversational style with a focus on persons who can use verbal communication.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The tool is designed to be completed in-person at the work site or, if appropriate, at another location. To check for trends in information, the author suggests interviewing others (e.g., family, other workers, significant others) as well.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

It appears to be developed for use by work supervisors, program evaluators or outside consultants and specific training is not required. The tool provides a script for explaining the purpose of the interview. It takes 20 to 30 minutes to complete, unless follow-up questions are used through a branched approach with questions of interest.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

There are no interpretive guidelines and it has not been standardized. The author states that the answers can be clustered into 9 categories: work related vocabulary; knowledge about work; ability to describe work history; empowerment/choice; assistance/support; satisfaction; independence/work ability; normalization/integration/enhanced community participation; and, understanding and valuing wages.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

It is suggested that users collect a data-base of information and construct their own surface and content validity.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Not known.

Is the tool copyrighted?

It appears to be copyrighted and permission was not obtained from the author, this tool was obtained from one of the informants.

Contact:

National Association of Rehabilitation Facilities

Address:

P.O. Box 17675

City, State, Zip:

Washington, D.C. 20041

Phone Number:

 


Read My Lips - It's My Choice

Who is using this tool and for what purposes?

This guide was developed through a contract with the State of Minnesota Developmental Disabilities Council. It is used in a variety of ways by people with developmental disabilities, their families and by service providers. It's primary use is to offer ways that individuals can be more involved in planning, choosing and evaluating services.

Remarks, if any:

This tool was written by one of the project reviewers and was included because it was referenced by several survey respondents.

In general, has this tool served it's purpose?

We have heard that it has been very useful. Typically, people have cut, adapted and pasted parts of the guide for their own use. In agencies where it has been used for a long period of time, we have been told that consumers have been much more involved in services, especially in the individual planning process.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The primary use of the guide has been with persons who are developmentally disabled. While it was written in accessible language, there are limitations to it's use with persons who are not able to communicate. However, users are encouraged to observe persons who cannot communicate and advocate for what they feel are preferences, strengths and needs.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

All of the tools within the guide are developed for in-person interviews or activities, e.g., adapted nominal process, home interview, housing checklist, etc.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

It can be used by consumers, families, advocates, service providers and other professionals. It does not take any particular training and tools range from 20 minutes to 1 1/2 hours to apply.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The tools have not been standardized and there are no interpretive guidelines. You get what you get!

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No studies have been conducted.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

No.

Is the tool copyrighted?

It's not copyrighted and can be used as a part of an ongoing study.

Contact:

Allen, Shea & Associates

Address:

1780 Third Street

City, State, Zip:

Napa, CA 94559

Phone Number:

707-258-1326

 


ECSDD Parent Survey

Who is using this tool and for what purposes?

This tool was developed for the Eastern Colorado Services for the Developmentally Disabled Board of Directors (a not-for-profit agency in Colorado) to use in developing their annual service plan.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

This information was not reported.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It was sent to parents of persons with developmental disabilities who receive services from ECSDD.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It appears to have been mailed to parents of persons receiving services.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Does not require special training and would take about 20 minutes to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

This information was not provided, but it appears that data would be aggregated for input to the agency service plan.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not known, but unlikely.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Not provided.

Is the tool copyrighted?

Does not appear to be copyrighted. Permission would have to be obtained from agency listed below.

Contact:

ECSDD

Address:

P.O. Box 1682

City, State, Zip:

Sterling, CO 80751

Phone Number:

303-522-7121

 


ECSDD Consumer Survey

Who is using this tool and for what purposes?

This tool was developed for the Eastern Colorado Services for the Developmentally Disabled Board of Directors (a not-for-profit agency in Colorado) to use in developing their annual service plan.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

This information was not reported.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It is sent to persons with developmental disabilities who receive services from ECSDD, however, the language of the survey would limit its use to persons who can communicate well. (e.g. Would you rather work in a sheltered workshop or in a community job?)

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It appears to have been mailed to persons receiving services.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Does not require special training and would take about 20 minutes to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

This information was not provided, but it appears that data would be aggregated for input to the agency service plan.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not known, but unlikely.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Not provided.

Is the tool copyrighted?

Does not appear to be copyrighted. Permission would have to be obtained from agency listed below.

Contact:

ECSDD

Address:

P.O. Box 1682

City, State, Zip:

Sterling, CO 80751

Phone Number:

303-522-7121

 


Consumer Satisfaction Survey

Who is using this tool and for what purposes?

This tool was developed as a service evaluation tool for the Garten Foundation an agency serving seniors who are developmentally disabled in Salem, Oregon. The survey respondent who provided it is planning to use it as a part of their program evaluation.

Remarks, if any:

This tool was sent by a survey respondent in Colorado who plans to use it; the tool itself was developed in Salem, Oregon by an agency that provided sheltered employment.

In general, has this tool served it's purpose?

Not known.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Used solely with persons who are are developmentally disabled and considered to be seniors. While it appears to be used with persons who have communication skills, there is a unique aspect which would assist persons who cannot read and cannot respond with words (see below).

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The information is provided through an interview with the consumer. It's unique aspect is a set of faces that persons can point to in response to a question, e.g. a down-turned smile that corresponds with I don't like it or no.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is applied by a program volunteer and appears to require no special training. It looks like it would take no more than about 10 minutes to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Answers are scored as a 0, 10, 12.5 or 15. Points are then totaled and ranges are provided for excellent, good average, fair and poor reactions to programs services. Questions include Do you like the staff at the senior program? Do you like the staff at the senior program? Do you like to choose your activities or the things you do at the senior program?

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not provided.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

From the person listed below.

Is the tool copyrighted?

Does not appear to be copyrighted. Permission would have to be obtained from agency listed below.

Contact:

Garten Foundation

Address:

P.O. Box 17485

City, State, Zip:

Salem, OR 97305

Phone Number:

503-581-4472

 


Person Centered Assessment

Who is using this tool and for what purposes?

This tool was developed by Community Options and Silver Mountain Enterprises, an agency serving persons with developmental disabilities in western Colorado. It is used by direct service staff at different times in a person's life to assess an overall, meaningful, quality of life oriented report for the yearly IPP meeting.

Remarks, if any:

In general, has this tool served it's purpose?

Yes. Getting an overall picture of what's important in someone's life.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Yes. If there is a limitation in communication skills, direct care staff have to make a judgment of what they observe.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The person with a disability and the service provider through an in-person interview.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Used by direct care staff with brief inservice. It takes 1-2 hours to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

No standardization. Residential and vocational staff compare answers at the IHP meeting and discuss, if any, discrepancies at that time. Major areas in the interview are: interests, likes and dislikes; wishes/dreams; contributions; relationshipos; and, choices. There are some suggestions about questions to ask in each area, but it appears to be very open-ended.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Currently in individual case records.

Is the tool copyrighted?

No. Probably okay to use it.

Contact:

Community Options/Silver Mountain Enterprises

Address:

336 So. 3rd Street

City, State, Zip:

Montrose, CO 81401

Phone Number:

303-249-7768

 


Consumer Satisfaction Survey

Who is using this tool and for what purposes?

It was developed by Goodwill Industries of Colorado Springs and is used to gather consumer satisfaction with services provided by the agency.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

Not known.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It is sent to persons with developmental disabilities who receive services from Goodwill, however, the language of the survey would limit its use to persons who can communicate well. (e.g. How could your Goodwill Counselor have been more helpful to you?)

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It appears to be a mailed survey.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is sent to the consumer of services by the service agency. It looks like it would take 10 minutes or so to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

This information was not provided, but it appears that data would be aggregated for input to the agency program evaluation.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not known. Contact the person listed below.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Not known. Contact the person listed below.

Is the tool copyrighted?

Does not appear to be copyrighted. Permission would have to be obtained from agency listed below.

Contact:

Goodwill Industries

Address:

2320 N. Colorado Avenue, P.O. Box 6300

City, State, Zip:

Colorado Springs, CO

Phone Number:

719-635-4483

 


Consumer Satisfaction Survey

Who is using this tool and for what purposes?

It was developed by Bethage Mission West in Aurora, Colorado. It is sent out to families and consumers each year and there is a version for use at the termination of services.

Remarks, if any:

In general, has this tool served it's purpose?

Yes. Excellent input which we follow up on. A great way to make positive changes and measure changes in overall level of satisfaction.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Yes. No, if necessary someone can help a person fill it out. It is not appropriate for persons who cannot make their needs known or who have communication difficulties.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

Mail; sometimes in person, if assistance is needed. The information is provided by the consumer and the family.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is sent to the consumer of services by the service agency. It looks like it would take 30 minutes or more to complete. No special training is required. Completed surveys are reviewed by the community services coordinator for follow-up.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Data is aggregated for input to the agency program evaluation as well as individual follow-up.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

No.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Compiled information is provided through a newsletter which can be obtained from the agency.

Is the tool copyrighted?

Not copyrighted. Yes, it could be used by the state.

Contact:

Bethphage Mission West, Inc.

Address:

2620 South Parker Road, Suite 210

City, State, Zip:

Aurora, CO 80014

Phone Number:

303-369-9711

 


T.A. on the Consumer as Employer in Supportive Home Care

Who is using this tool and for what purposes?

Developed by the Wisconsin Department of Health & Social Services/Division of Community Services, the major purpose of this guide is to help persons who employ paid in-home support workers. The major part of the guide pertains to employment, however, there are some questions in the assessment index regarding social supports and social participation.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff. While the tool is not particularly rated, there are several questions on pages M.8 and M.9 which could be adapted to provide a method of quantifying social support and social participation.

In general, has this tool served it's purpose?

Not known.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Yes. Since it is answered by an observer, communication skill level is not a factor.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It appears to be completed based on interview and observation.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Persons who employ paid, in-home support workers.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Not known.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not known. Contact the person listed below.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Not known. Contact the person listed below.

Is the tool copyrighted?

It does not appear to be copyrighted; would need to contact the agency listed below.

Contact:

Department of Health & Social Services, Division of Community Services

Address:

1 West Wilson Street P.O. Box 7851

City, State, Zip:

Madison, WI 53707-7851

Phone Number:

 


Assessment of Persons Who Receive Services from the Residential Team

Who is using this tool and for what purposes?

Developed by Centennial Developmental Services, a private, non-profit agency serving people with developmental disabilities in Colorado, it's used to assess satisfaction with personal care services.

Remarks, if any:

While this is appears to be an assessment completed by staff with little involvement of the consumer, there are several ways to summarize preferences and social relationships that might be useful. This tool was developed by a community board and reported on by a service agency staff member.

In general, has this tool served it's purpose?

Not provided.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It is used primarily with persons who are developmentally disabled. There are no limitations in use since the assessment is completed by staff without much involvement by consumers.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

Completed in-person with person, family and staff.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Used by the case manager who has 1-2 hours of training over two sessions. It takes about 4 hours to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Individually driven with no standardization.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Jay Kline may have information on validity and reliability.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

From the Community Centered Board in Greeley.

Is the tool copyrighted?

Not copyrighted; certain there would be no objection.

Contact:

ACL Foothills

Address:

710 Kipling, #100

City, State, Zip:

Lakewood, CO 80223

Phone Number:

303-232-1338

 


Supported Living Quality Assurance Monitoring

Who is using this tool and for what purposes?

The Ohio Department of Mental Retardation and Developmental Disabilities staff and local Mental Retardation/Developmental Disabilities boards implement this tool. The tool was designed to assess the quality of services received by eligible individuals who reside in the community and who are receiving supported living services.

Remarks, if any:

While a great deal of the tool has to do with compliance with standards, there is a Consumer Inventory that could provide a pool of questions for use in building a survey instrument. The values checked refer to that section of the tool.

In general, has this tool served it's purpose?

The tool is consumer responsive in that it records the things that are satisfactory in the consumer's life that which is not deemed satisfactory by the consumer and results in a plan being developed to improve the latter.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The too samples various aspects of the eligible person's life. If the interviewer has difficulty communicating with the consumer, the validity of the information is gained through other knowledgeable resources.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The manual suggests: a home visit and conversations with the consumer; interviews with staff, significant others, neighbors, etc.; and, a review of records. The Consumer Inventory requires observation and interview of the consumer and significant others.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The manual suggests that team members could include agency staff, parents, service providers, consumers and other interested community members. It also recommends that persons involved orient themselves with the tools and meet ahead of time to divide up reponsibilities. THis is an ongoing process of monitoring and time for completion of a visit is not included.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Reports are written and provided to Department of Mental Retardation and Developmental Disabilities for follow-up. The tool has not been standardized and there are no interpretive guidelines.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Validity and reliability studies are being conducted at this time. These studies are being conducted by Valeriie J. Bradley of the Human Services Research Institute, 2335 Massachusetts Ave., Cambridge, MA 02140.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

N/A

Is the tool copyrighted?

No.

Contact:

OMRDD - Office of Family & Children's Services

Address:

30 East Broad Street, Room 1275

City, State, Zip:

Columbus, Ohio 43266-0415

Phone Number:

614-466-7203

 


Post-School Transition Study Survey Interview

Who is using this tool and for what purposes?

The tool was developed by the University of Minnesota Research and Training Center on Community Living to look at the community adjustment of youth with mild to severe mental retardation who had exited school within the previous 1-8 years of the study.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

The researchers appear to be very satisfied with their findings and conclude that there is support for using six multidimensional factors when assessing community adjustment. They are: community/economic integration; social network/integration; need for support services; residential environment; and, personal satisfaction.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The tool was applied to young adults with mild to moderate mental retardation. It can be used as a direct interview and has provisions for interviewing significant others when there are limited personal communication skills.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

In-person interview with the person with a disability or an informed third-party. Questions include How many special friends would you say you have?

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

It appears to have been applied by a knowledgeable researcher and would take several hours to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The interview is divided into areas such as current activities, work activities, job search, etc. and results are combined into multidimensional areas such as community/economic integration.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Yes. Some are provided in an article titled Empirical Analysis of Multidimensional Measures for Community Adjustment of Young Adults with Mental Retardation by McGrew, Bruininks, Thurlow and Lewis (AJMR, 1992, 96 (5), 475-487. Additional information can be obtained from the person below.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Contact person listed below.

Is the tool copyrighted?

Contact person listed below.

Contact:

University of Minnesota Research and Training Center on Community Living

Address:

City, State, Zip:

Phone Number:

612-624-4826

 


Quality of Life Questionnaire

Who is using this tool and for what purposes?

This tool was developed by the mid Nebraska Mental Retardation Services (an agency serving people with developmental disabilities in Hastings, Nebraska) and is based on the assumption that quality of life is directly related to satisfaction, empowerment and independence, competence and productivity and community integration. Also used in the CARC v. Thorne Longitudinal Study provided to project staff.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff. It was provided to project reviewers from New Mexico where it's used to look at persons who have left the institution and are now living in community residences.

In general, has this tool served it's purpose?

Not provided in the overview, but may be included in the standardization manual. This is a revision of an earlier version of the tool developed in 1986. This version is based on a shift in QOL from 1986 which is outlined in four principles: QOL is basically the same for persons with and without disabilities; QOL is a social phenomena and product of interactions with others; it's the outcome of people meeting basic needs and responsiblities; and, it's subjective and dependent on how people see themselves not how others view him or her.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

Used primarily with persons who are disabled. The directions refer users to ask questions to persons who have verbal skills and explain words that are not known. It further states that when persons do not use words, two staff should evaluate the person independently and then use an average score on each item.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

The tool is applied in-person through an interview or observations when communication is not possible.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

It does not appear to require special training and persons using it could be varied, e.g. staff, consumer or family member. It appears to take about 15 minutes or so to complete.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The tool has forty questions, each with answers that are scored 1,2, or 3. There are four factors of satisfaction, competence/productivity, empowerment/independence, and social belong/community inclusion. There is a range of 10 (low) to 30 (high) for each section. A total score is obtained from adding all four factors together.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Yes, in a document titled 1990 Quality of Life Questionnaire Standardization Manual (Schalock, Keith & Hoffman) from the agency listed below. The 1990 version includes the results of using the questionnaire with 870 adults in the U.S. and four other countries.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Yes, from the agency listed below.

Is the tool copyrighted?

It does not appear to be copyrighted; permission would have to be obtained from the agency below.

Contact:

Mid-Nebraska Mental Retardation Services, Inc.

Address:

P.O. Box 1146

City, State, Zip:

Hastings, Nebraska 68901

Phone Number:

402-462-5107

 


Family Considerations: A Family Satisfaction Survey

Who is using this tool and for what purposes?

This tool was developed for use in New Hampshire in situations where persons with developmental disabilities moved from the Laconia State School to community residences. Results of the survey were used to evaluate community residential services.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

Not known.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

The survey was used with the families and guardians of persons with developmental disabilities.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

Mailed to families and guardians.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

Mailed survey is sent by staff of the New Hampshire Department of Health and Human Services to families and guardians. It appears to take about 20-25 minutes to complete. There are 27 questions which are primarily focused on satisfaction with current services.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

Not known.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Not known, contact the agency listed below.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Contact the agency listed below.

Is the tool copyrighted?

It does not appear to be copyrighted; permission would have to be obtained from the agency listed below.

Contact:

New Hampshire Department of Health and Human Services

Address:

State Office Park South, 105 Pleasant Street

City, State, Zip:

Concord, New Hampshire 03301

Phone Number:

603-228-5064

 


Valued Outcomes Information System (VOIS)

Who is using this tool and for what purposes?

The VOIS was developed at the University of Oregon as a tool used to determine and improve the quality of life for persons living in residential programs. It's based on the assumption that improving life experiences is to support someone in those activiites that are preferred and to measure how those activities result in physical/social integration and independence.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

It's been used for over seven years, however, results are not reported in the manual.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It has been used only with persons with are developmentally disabled. Since it's a direct observation instrument, the communication skills of the respondent are not as critical.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It's a direct observation instrument which can be used staff and family members who report on activities of a focus person by preference, frequency, and level of independence. The VOIS system contains recommendations for the complete implementation of the community preference system.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The activities portion of the tool takes about 45 minutes to complete. While there is a basic inservice training program for residential services who want to implement the entire program, the activities preference and observation section would not take extensive training.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

The manual suggests that results provide feedback as to whether support services are having a meaningful impact on a person's life.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Yes. Validity is described in an unpublished Master's Thesis by J.S. Newton, University of Oregon, 1986. Reliability has been described by C.H. Kennedy and others in JASH (1989), 15, 86-90.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Contact the agency listed below.

Is the tool copyrighted?

It is not copyrighted and readers are encouraged to reproduce materials.

Contact:

Specialized Training Program

Address:

135 College of Education, University of Oregon

City, State, Zip:

Eugene, Oregon 97403

Phone Number:

503-686-5311

 


Resident Lifestyle Inventory (RLI)

Who is using this tool and for what purposes?

The RLI was developed at the University of Oregon as a tool used to determine preferred activities and support needed for persons living in community-based residences. It is described as different from the VOIS system in that it is a summative measure of activities rather than an ongoing data collection system.

Remarks, if any:

This tool was provided without specific comment and reviewed by the project staff.

In general, has this tool served it's purpose?

It's reported that it is perceived by staff who use it as a useful strategy for improving lifestyle quality. That is, finding out what people like to do and providing them with additional opportunities and support as needed.

Has the tool been applied to individuals with developmental disabilities? Are there limitations regarding to whom the tool can be applied in terms of ability level, age, communication skills, etc.?

It has been used only with persons with are developmentally disabled. Since it's a direct observation instrument, the communication skills of the respondent are not as critical.

How is the tool applied? Mailed? In-person? Telephone interview? Who provides information: a. the person with a disability? b. the family? c. the service provider? d. the service organization? e. someone else?

It's a direct observation instrument which can be used staff and family members who report on activities of a focus person by preference, frequency, and level of independence. Areas of leisure activity measurement include: media (television, reading); exercise; games/crafts/hobbies; community events; visiting others; and, additional unlisted activities. Areas of personal management include: self-care; food; space and belongings; personal business; and, additional unlisted acitvities.

By whom is the tool applied? Does it require specific training, degrees, etc.? How long does it take to apply?

The tool is a 17 page, 144 item interview which takes about 45 minutes to complete. It appears to require some minimal training on how to distinguish ratings, e.g. minimal support or more than minimal support.

How are the results of the tool interpreted? Are answers combined to devise a scale, or are questions analyzed individually? Has the tool been standardized? Are there interpretation guidelines?

An accompanying article suggests that results can be used to developed meaningful individual plans.

Have validity and reliability studies been conducted on the tool? Whom may we contact regarding such matters?

Yes. Test-retest reliability and social validity are described in an by C.H. Kennedy and others in JASH (1990), 15 (2), 79-85.

Are reports available that show the results of applying the tool? How would we obtain copies of such reports?

Contact the agency listed below.

Is the tool copyrighted?

Contact the agency listed below.

Contact:

Specialized Training Program

Address:

135 College of Education, University of Oregon

City, State, Zip:

Eugene, Oregon 97403

Phone Number:

503-686-5311

 


 

 

GO BACK TO THE ASA MAIN MENU.